1. Introduction
Rizma Scents (“we,” “us,” “our”) operates the website www.rizma.pk (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, or interact with our services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
A. Information You Provide Directly:
Contact Details: Name, email address, phone number, shipping/billing address.
Order Information: Products purchased, payment details (processed securely via third-party processors), transaction history.
Account Information: Username, password, and profile details (if you create an account).
Communication Data: Messages submitted via contact forms, email, or customer support.
B. Information Collected Automatically:
Usage Data: IP address, browser type, device information, pages visited, and interaction patterns.
Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to enhance user experience, analyze Site traffic, and personalize content/ads. See Section 5 for details.
C. Information from Third Parties:
Payment processors (e.g., credit card details for transaction fulfillment).
Analytics providers (e.g., Google Analytics).
Advertising and marketing partners.
3. How We Use Your Information
To process and fulfill orders, manage accounts, and provide customer support.
To communicate with you (e.g., order confirmations, updates, promotional offers).
To improve our Services, Site functionality, and user experience.
For marketing and advertising purposes, including personalized ads on our Site and third-party platforms.
To detect and prevent fraud, enhance security, and comply with legal obligations.
4. Legal Basis for Processing (GDPR/International Compliance)
We process your personal information based on:
Contractual necessity: To fulfill orders and provide requested Services.
Legitimate interests: For Site optimization, marketing, and fraud prevention.
Consent: Where required by law (e.g., for certain cookies or marketing communications).
5. Cookies and Tracking Technologies
We use cookies to:
Remember user preferences and login sessions.
Analyze Site performance and user behavior.
Deliver targeted advertisements.
You can manage cookie settings via your browser controls. Disabling cookies may affect Site functionality.
Third-Party Cookies: We use services like Shopify, WordPress, Google Analytics, and advertising networks that may set their own cookies. Refer to their respective privacy policies for details.
6. Sharing of Personal Information
We may share your information with:
Service Providers: Payment processors, shipping carriers, IT support, and marketing platforms.
Business Partners: Advertising networks and analytics providers.
Legal Authorities: When required by law, subpoena, or to protect our rights.
Business Transfers: In case of merger, acquisition, or sale of assets.
Note: We do not sell personal information in the traditional sense. However, under laws like the CCPA, sharing data with third parties for targeted advertising may be considered a “sale” or “sharing.” Over the past 12 months, we have shared identifiers, commercial data, and usage information with advertising partners to personalize ads.
7. Data Retention
We retain personal information only as long as necessary to:
Fulfill orders and provide Services.
Comply with legal/tax obligations.
Resolve disputes and enforce agreements.
8. Your Rights (CCPA/GDPR Compliance)
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications (via unsubscribe links).
Restrict or object to processing.
Data portability (receive your data in a usable format).
Withdraw consent (where applicable).
To exercise these rights, contact us at rizmascents@gmail.com. We will respond within 30 days and may verify your identity before processing requests.
9. International Data Transfers
Your data may be processed outside your country of residence (e.g., in Pakistan or other locations where our servers/service providers operate). We implement safeguards like Standard Contractual Clauses (for EU/UK transfers) to ensure protection.
10. Security
We implement technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure. Use strong passwords and notify us immediately of any suspected unauthorized account access.
11. Third-Party Links
Our Site may contain links to external websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Review their policies before submitting personal information.
12. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from minors. Contact us if you believe a child has provided us with personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services constitutes acceptance of the revised policy.
14. Contact Us
For privacy-related inquiries, requests, or complaints, contact:
Rizma Scents
Email: rizmascents@gmail.com
Website: www.rizma.pk
For EU/UK residents: You may lodge a complaint with your local data protection authority.